on 31-10-2018 11:43 - last edited on 31-10-2018 17:49 by Mike_T
on 31-10-2018 11:43 - last edited on 31-10-2018 17:49 by Mike_T
I have received a text saying thank you for subsribing to OFFERGURU you will be charged £3 per WEEK unless you cancel sending STOP to a premium rate number. The other numbers provided are outside the EU and do not exist according to O2. I asked O2 to stop any payment but they said they could not do this as the charge is from a thrid party and has apparantly been approved by me.(which it hasnt) So I am trapped into
a) paying £3 per week for every or
b) calling a premium rate number that could charge me anything they like and still not stop the texts.
The company appears to be in India so there is little I can do with UK protection agencies.
HELP
Solved! Go to Solution.
on 01-05-2019 12:52
on 01-05-2019 13:02
on 01-05-2019 13:02
@TomMutter wrote:
You have no doubt fixed this issue by now but for the benefit of customers looking at this for the first time the solution is simple;
-Call O2 and they will bar all 3rd party debits on your account. They will also reimburse you for any extra charges from the scam company.
In your dreams I'm afraid Yes some advisers will reimburse, others won't and then it's a matter of following the helpful links. The bar apparently won't stop scam premium texts.