Bills

[Stressed1]

Anyone know what the script is with these clowns? Cancelled my contract last year, received debt collection letter in March this year because they “forgot to close my account” wavered some fees as a gesture of goodwill (total bill was £30, they took off £15, how kind!) Just received another bill for £15 (hmmmmmm) and when I’ve logged in, I don’t have anything registered so I can’t check my bill and I have been on hold for 45mins trying to speak to someone! What do I do?

[Cleoriff · Accepted solution]

@Stressed1 

You need to contact payment management.

Details here Guide: How to find help & contact O2 

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am