Billing

[Anonymous]

If we go over our plan, and we never miss payment; don't just cut off the service. That's totally stupid, then close off the ability to clear off the account at any time of day.
Ridiculous!!!

[Cleoriff]

Hi @Anonymous

You have posted this on a customer to customer forum. If your phone has been cut off you really should be speaking to O2 customer services. All numbers to phone are in this link ...including one if you need to use a landline

http://www.o2.co.uk/contactus

[Anonymous]

It is your fault if you miss a payment, why do you not have a direct debit then you wouldn't have this issue

There should have been a direct debit in place already so that's why I think the OP cancelled the DD

[Bambino]

The OP said that they hadn't missed a payment, but I would imagine that there's probably more to this than meets the eye. Unless the OP comes back and explains the problem more fully, we most likely won't ever know.

[jonsie]

I agree that it doesn't appear to be a payment issue possibly more to do with  unusual activity?  But customer service need to be contacted as rightly stated. 

[Cleoriff]

Just hope they come back ....only then will they realise they aren't actually talking to O2...

[Bambino]

Well you mentioned them, so they will get a notification. That's really all we can do.

[jonsie]

I think it was more just an angry statement.....

[MI5]

We have heard before of excessive over use resulting in an interim payment being required to keep the account active, but it's all guesswork unless the OP comes back to explain.....