Solved: Billing scam

Ali · ‎16-07-2018

From0.2: we were unable to process your last bill. To avoid suspension of your contract , please update billing information now.

Just received this text today and think it's a scam . Am I correct as my bill went out of my bank ok

Martin-O2 · ‎16-07-2018

Hi @Ali,

Thanks for reporting this. We can confirm that O2 did not send this message and it is indeed a smishing text. Anyone who has received a fraudulent text message sent from ‘INFO’ please ignore it. If you’ve entered any information to the linked website then please contact Customer Service to reset your password and security question.

Please remember that O2 will never email or text anyone asking to verify personal or financial details.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

View solution in original post

Martin-O2 · ‎16-07-2018

Hi @Ali,

Thanks for reporting this. We can confirm that O2 did not send this message and it is indeed a smishing text. Anyone who has received a fraudulent text message sent from ‘INFO’ please ignore it. If you’ve entered any information to the linked website then please contact Customer Service to reset your password and security question.

Please remember that O2 will never email or text anyone asking to verify personal or financial details.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Ali · ‎16-07-2018

Thank you .

Martin-O2 · ‎16-07-2018

No problem @Ali! These messages are doing the rounds atm so you did the right thing by checking.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

MI5 · ‎16-07-2018

Yes they are going around. Yours is the third one we’ve had reported on here.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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