Billing issues

[gluobah]

since May I have problems with you. During the last 4 weeks you promise to return ME MONEY. in the place of this you again tried to take off my account. thereby left a minus in my bank. I did not pay for water, TV license, Internet and electricity. 4 weeks you sent me to the O2 store where I was promised again. If before 10/12/2018 the money will not be on my account in the bank, I will be forced to sue O2. This is your mistake and left me without a livelihood. I will not wait for your promises anymore. All the names and reference numbers of the operators with whom I spoke, I wrote down. Thank you,

[Cleoriff]

Hi @gluobah

This isn't O2 you are talking to, it's a community forum. I will tag our community managers to the thread in the hope they can help you @Marjo @Martin-O2 @EmilieT

Best of luck.

[jonsie]

If admin can't help you then you really need to make a complaint.Getting money refunded by O2 is like pulling teeth!

https://www.o2.co.uk/how-to-complain

[EmilieT]

Hi @gluobah, I'm sorry to hear you've been having issues with this for a while now  I'd love to get someone to look into this for you, so I'll send you a Private Message on the forum shortly to get a few more details! 

Thanks @Cleoriff for the mention