Solved: Billed unknown Text messages from 87111

Anonymous · ‎19-01-2015

Hi,

Has anyone else had unknown texts messages from a number 87111. I only noticed these when I checked my bill tonight and they are premium rate texts at £1.25 each. I have not suscribed to any services and always ensure my safety with regards to my bill and phone and text messages.

I have unlimited calls and texts and this is most anyonying and have tried to do a search of the number and nothing came up except what I have said above. I will be reporting it in the morning and I also wanted to know if there is a feature where I can stop and block these sort of text from being sent to my account? Or should I know be forced to change my number which will be a big hassle for me with regards to work ect....

Any help with this matter would be good.

Anonymous · ‎20-01-2015

Hi Everyone,

Well I have got some further good information about this text provider.........

The company is called and this is with the address ....

Total Solve Ltd

Peterhouse

Oxford Street

Manchester

M1 5AN

I called the company after speaking to O2 about the issue and problems I have been having with them. They have removed my number from the texting lists and have issued a cheque refund in full of all text charges they have made on my account. The refund should arrive within 10 days and again I will let you know when or if it arrives.

I did ask the question as to how my number came to be on their texting service list and they could not answer or they were unwilling to give this information out. But either way by the quickness of excepting to refund me was rather fast and that tells me that they don't want to get into long winded arguments or be reported. But I have still reported the company in any case just to make sure the appropriate governing body does a full investigation and if they are found to be UN lawful they will be closed down.

The number I was given by 02 was 03330030581 and it’s very simple to use and this helps you track unwanted calls or texts.

View solution in original post

Bambino · ‎19-01-2015

You can call Customer Service and see if they will refund you. You can also report it here:

http://www.phonepayplus.org.uk/

Does your phone have the capability of blocking numbers?

I DO NOT WORK FOR O2

Cleoriff · ‎19-01-2015

You need to contact O2 CS to query your bill. If you say you haven't subscribed to the number or text it they need to look at your account

http://www.o2.co.uk/contactus

Please do not use Live Chat. We recommend phoning CS. Live chat are unable to deal with account based queries satisfactorily

Veritas Numquam Perit

Anonymous · ‎19-01-2015

Yes but I have never seen any messages from the number only on my online bill of which it shows I have been charged £5 for 4 texts messages. I have the feature already set to block unknown numbers with regards to texts and calls. It only excepts calls from numbers in my contacts lists and this is with my mobile Avast feature.

I will be calling 02 in the morning about this.

Cleoriff · ‎19-01-2015

@Anonymous wrote:
Yes but I have never seen any messages from the number only on my online bill of which it shows I have been charged £5 for 4 texts messages. I have the feature already set to block unknown numbers with regards to texts and calls. It only excepts calls from numbers in my contacts lists and this is with my mobile Avast feature.

I will be calling 02 in the morning about this.

You certainly need to call them. It sounds most peculiar that they have just appeared in your bill. Please let us know how you get on

Veritas Numquam Perit

viridis · ‎20-01-2015

From the site linked to that number:

Prank Messages

We have a number of funny messages to send!
Choose below
Prank Text
1
ARMY - They've been conscripted! JOKER ARMY + victims number
to 87111
2
BRAINS - For the cerebrally challenged JOKER BRAINS + victims number
to 87111
3
CLOTHES - Wear the right stuff to work or else! JOKER CLOTHES + victims number
to 87111
4
DEALER - An offer of drugs from the world's dumbest dealer JOKER DEALER + victims number
to 87111
5
DEVIL - It's time to get booked in for the afterlife JOKER DEVIL + victims number
to 87111
6
FEET - What a pong! For the unhygienic JOKER FEET + victims number
to 87111
7
FORTUNE - Government advice on looking after the future JOKER FORTUNE + victims number
to 87111
8
FREEBEER - They've won a lifetime's supply! JOKER FREEBEER + victims number
to 87111
9
GROAN - Heavy breathing via text JOKER GROAN + victims number
to 87111
10
IDIOT - How to keep an idiot amused JOKER IDIOT + victims number
to 87111
11
JURY - They're wanted in court! JOKER JURY + victims number
to 87111
12
MEDICAL - It's school medical time again! JOKER MEDICAL + victims number
to 87111
13
MONKEY - There's a hairy beast on the loose JOKER MONKEY + victims number
to 87111
14
NOISY - They're a noisy neighbour JOKER NOISY + victims number
to 87111
15
POLICE - The Old Bill are looking for a suspect JOKER POLICE + victims number
to 87111
16
STATION - Help! One of your mates has been nicked! JOKER STATION + victims number
to 87111
17
TAXISICK - what did they get up to last night? JOKER TAXISICK + victims number
to 87111

Had anything like that?

Cleoriff · ‎20-01-2015

@viridis if I could kudo that post I would! I googled it earlier and failed to find anything like that. (probably didnt look hard enough

Well spotted

Veritas Numquam Perit

MI5 · ‎20-01-2015

I wonder if a "mate" has set you up....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎20-01-2015

I have spoken to O2 CS and they have given me the number of the company who has been sending the so called messages and I can deal with company direct and they have also informed me that they have got a number of people complaining about this number and the text charges and no text messages.

If a friend has done this then it,s sad thing to do and very costly @ £1.25 per text and to date I have had 4.

I will be giving the company a call later this afternoon when I get to work and try and sort this out and will keep everyone informed of the situation.

Cleoriff · ‎20-01-2015

@Anonymous wrote:
I have spoken to O2 CS and they have given me the number of the company who has been sending the so called messages and I can deal with company direct and they have also informed me that they have got a number of people complaining about this number and the text charges and no text messages.

@Anonymous a friend has done this then it,s sad thing to do and very costly @ £1.25 per text and to date I have had 4.

I will be giving the company a call later this afternoon when I get to work and try and sort this out and will keep everyone informed of the situation.

I hope you have also blocked the number now? Best of luck with the company. I hope it is resolved and you get refunded..:smileywink:

Veritas Numquam Perit

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