Billed unknown Text messages from 87111

[Anonymous]

Hi,

Has anyone else had unknown texts messages from a number 87111. I only noticed these when I checked my bill tonight and they are premium rate texts at £1.25 each. I have not suscribed to any services and always ensure my safety with regards to my bill and phone and text messages.

I have unlimited calls and texts and this is most anyonying and have tried to do a search of the number and nothing came up except what I have said above. I will be reporting it in the morning and I also wanted to know if there is a feature where I can stop and block these sort of text from being sent to my account? Or should I know be forced to change my number which will be a big hassle for me with regards to work ect....

Any help with this matter would be good.

[Anonymous · Accepted solution]

Hi Everyone,

Well I have got some further good information about this text provider.........

The company is called and this is with the address ....

Total Solve Ltd

Peterhouse

Oxford Street 

Manchester

M1 5AN

I called the company after speaking to O2 about the issue and problems I have been having with them. They have removed my number from the texting lists and have issued a cheque refund in full of all text charges they have made on my account. The refund should arrive within 10 days and again I will let you know when or if it arrives. 

I did ask the question as to how my number came to be on their texting service list and they could not answer or they were unwilling to give this information out. But either way by the quickness of excepting to refund me was rather fast and that tells me that they don't want to get into long winded arguments or be reported. But I have still reported the company in any case just to make sure the appropriate governing body does a full investigation and if they are found to be UN lawful they will be closed down.

The number I was given by 02 was 03330030581 and it’s very simple to use and this helps you track unwanted calls or texts.

[Cleoriff]

Thanks for updating us @Anonymous  Good to hear the company were quick to refund. As you say that sounds as if they want to avoid trouble. Let us know if you do receive the refund. Your thread will be helpful to others:smileywink:

[Anonymous]

Up-Date

Today I recieved a cheque from the company and it banks in Scotland and the refund was for more than they took off in texts on my contract.

Still it's good to know they are paying up fast and I will wait to see if it clears now.

[Cleoriff]

---

@Anonymous wrote:

Up-Date

Today I recieved a cheque from the company and it banks in Scotland and the refund was for more than they took off in texts on my contract.

Still it's good to know they are paying up fast and I will wait to see if it clears now.

---

Good for you...Really pleased it worked out

[Anonymous]

Fantastic and gives others hope.

And for balance whatever we think of the service provided, well done to Total for refunding without quibble.

[jonsie]

Glad you got it sorted. It's a shame some companies don't pay back as quickly. ...

[Anonymous]

Just a little Up-Date

The cheque has cleared and my number should be off their data-base I hope!

So good news all round got my money back, number taken off data base.

But there is still something about this company for sorting out so quick. The operate governing body is now looking into to the company about how and why my number ended up with them and what sort of business they are running.

When I have further info I will post.

[MI5]

That is exactly how they should respond if they are operating within UK laws.
I guess you could say you were lucky to have fallen for a UK based company - the foreign based ones are not so easy to deal with.

[Anonymous]

Here is the up-date that I have just got about this issue and it finds for intresting reading from PhonepayPlus........ I never went on any of these websites, so now they must change

Dear Mr .........,

I write in reference to your complaint relating to the services operating on the shortcodes 88150, 87111, 85878 and the outcome of our investigation.

As you may be aware, PhonepayPlus supervises both the content and advertising for premium rate services. PhonepayPlus develops and applies a Code of Practice (“the Code”) to the companies which operate premium rate services (providers). These companies are bound by their contract with the Network Operators or Level 1 providers to comply with the requirements of this Code. 

After thoroughly examining the evidence PhonepayPlus identified the service to be operating in breach of our Code of Practice.

Breaches Identified

The Executive received complaints in relation to the services and their promotion by the provider, TotalSolve Ltd. Complaints were received from consumers regarding the receipt of unsolicited reverse-billed text messages from TotalSolve Ltd’s video download subscription services.

The services were promoted via online via banner advertisements and/or a free Android application.

PhonepayPlus conducted monitoring on the mobile application used to promote the services and found that the application automatically downloaded onto users’ phones after browsing online, then charged their phone bill without their knowledge (service messages were supressed).

PhonepayPlus has taken the decision to deal with this matter using our informal procedure and allow the provider to rectify the issues raised.

PhonepayPlus is now satisfied the provider has now rectified these issues and the service is operating compliantly.

Refund Claims

The provider has agreed to provide refunds to consumers. They have advised us that their customer care team will be refunding affected consumers directly.

Provider Contact Details:

Telephone: 0161 884 1078

Email: support@totalsolve.com

If you do not receive your refund within 28 days, please contact our helpline on 0800 500 212 between 9am and 5pm Monday to Friday.

Please ensure you have your case reference number to hand before calling.

At PhonepayPlus we are continually looking at ways in which we can improve our service. We would be grateful for your feedback on the service you have received. You can do this by accessing the following link:

http://www.phonepayplus.org.uk/For-the-Public/Provide-Feedback.aspx

Yours sincerely

PhonepayPlus

Tel: 0800 500 212

[jonsie]

Good to know and thanks for updating. Let's hope everyone gets their money back and these type of sites get regulated more closely.