Bill shock - my experience

[Daddydoink]

As you may or may not know, I recently borrowed a Community "Try the Tech" phone.  This all went swimmingly and the phone was returned.

I've just had my phone bill - despite the mobile data being turned off much of the time, sticking to wifi and monitoring it using the apps on the phone, my business phone bill has just come in... and the phone consumed 8GB in data.  Yes, you read that right.  Tune of £200 inc VAT for a bill that is normally about £50.

I've registered it as bill shock, namely because there was no warnings via text (which are offered to O2 customers abroad) that it was suddenly consuming data, nor do we have realtime spend abilities as a business account - what was worse for us was that the sim card was only activated for this trial (i.e. its a usually dormant SIM), so the fact it was suddenly in use should have triggered something at O2, in our opinion, in case it had been stolen or fraudulently picked up.  Had we known there was little to no data on the phone connection, we'd have even put a bolt on or two on there to sort it for the month.

It has left a bit of a sour feeling now about my own experience.  I'm awaiting to hear what the outcome is of our bill shock registration.

[version7point0]

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@MI5 wrote:

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@version7point0 wrote:
As a side note the business data hard cap was removed in favor of per mb charging recently.

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Doesn't appear to have been communicated very well to customers?

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True. 

As a reference the document can be found here.

[MI5]

Thank you.

[Daddydoink]

I've marked this as a resolution because that is useful to know and does need to be marketed to customers better - thank you very much.

[Toby]

Glad this was all sorted @Daddydoink 

[gindygoo]

Woaahhhh that's a new twist on hard capped data.. Especially as those pesky cold callers sign up reg customers to business contracts on a regular basis!!

[jonsie]

Sneaked in under the radar.....but the OP got the benefit of advisers not knowing the new changed terms.

[Daddydoink]

Yes, I did.  Am glad it is all sorted - else we would have been looking at a huge review with our contracts, as you can imagine.

Thanks everyone for the info too - much appreciated.

[hivis]

Old post I know, but I was searching Google for answers and stmbled on it.

I recenty discovered (as we dont get paper bills anymore) that the last 3 bills on a sim through my business acount are 1700, 2900, and 1500. Prior to this the bills are generally around the 300 mark each month.

We have identifed that they are from a dat sim used in a tablet somehow. And our provider says they text the number warning of data exceeded but obviously it is in a tablet not a phone, so no text was recieved. I have asked them to look at refunding but unsure where I may stand.

Cheers

Sam

[MI5]

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@hivis wrote:

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I have asked them to look at refunding but unsure where I may stand.

If it's genuine usage, you'll have to pay, unfortunately.

I assume you know who is is using the data?

[jonsie]

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@MI5 wrote:

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@hivis wrote:

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I have asked them to look at refunding but unsure where I may stand.

If it's genuine usage, you'll have to pay, unfortunately.

I assume you know who is is using the data?

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 There lies the solution, maybe a word is needed or better yet a contribution. I doubt you will get reduction or part refund though.