Bill and customer service

[Andrew6]

Why am I paying for a Premium text message when I have never signed up for it and when I phone o2 last Monday there said they would refund me my money and yet you still have not done it and I still get charge and can’t find a way of stopping it so has from now I will be holding off on my direct debt to you until you resolve this matter like you promised!!!!!!

[MI5 · Accepted solution]

@Andrew6 

This isn't O2.

See help here Guide: Have you fallen for or been conned into a premium rate scam? What to do next and here www.payforitsucks.co.uk.

Ask customer service to put a charge to mobile bar on your account too.

[TallTrees]

Hi @Andrew6
This is a community forum we are all customers like you. It is very likely that you have been scammed. To stop this call o2 customer services early morning 08.00am is good. Get them to put a bar to direct Bill to your phone and a premium rate bar too.
Good advice from community member MI5 and links to advice.
It would be very unwise to stop your Direct debit as it is not O2's fault and you have a contract with them which you should honour. Stopping a direct debit will make matters even worse.
Good luck follow advices and you will get your money back.