Beyond Belief No 2!

[Anonymous]

It is beyond belief that you have such total disregard for the value of your customer's time. I have been trying for months to get the account name changed. My husband died about a year ago and the account was in his name. I have already wasted the best part of yet another hour, calling your bereavement department (yet again!) and having to hold on with horrible music blaring in my ear. The call centre cannot and/or refuses to give me a postal address or email address so that I can request the changes in writing. I am sure it is even against the administrative procedural fairness laws of this country .

[Bambino]

@Anonymous  Sorry for your loss, but this is a customer to customer forum. This is not customer service. You will just have to persevere and hope you get someone with a sympathetic ear next time you call.

I will tag @Toby, our head of community to see if he can help you at all.

[Cleoriff · Accepted solution]

Hi @Anonymous So sorry for your loss. I have found this link which gives the email and postal addresses of the Bereavement team

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Business),CASE=41536

O2 Bereavement Team,

PO BOX 694

Winchester

SO23 5AP

Or email is Bereavement&Criticalillness@virginmediao2.co.uk

[Toby]

Hi @Anonymous,

I'm Toby, the O2 Community Head. I'm very sorry to hear of you loss and the difficulties after with your account issues. Please feel free to either follow @Cleoriff's advice, or you can send me a direct message and we can have a chat.