Balance going down

[Anonymous21]

Hi, could somebody let me know why my balance keeps going down even though I am not buying anything and not even touching the balance?

[Cleoriff]

@Anonymous21 

We have no access to your account.

You need to call O2 on any number in this guide Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call