Bad coverage in Earls Court SW5 9PE

[Anonymous]

Am I the only customer with bad voice and internet (2G and 3G) in this area of Earls Court? I can't make a customer complaint call because the calls always drop and the quality is so poor neither party can understand the other.

[Anonymous]

Check your service status to see if their are mast issues.

http://status.o2.co.uk/

Remove your SIM card and give it a clean to remove any static build up.

Check your sim in another phone to rule out either your sim is at fault, or your handset.

Sometimes having the sim replaced can help. You can pick up a blank SIM card and ask them to perform the swap in store.

Here is the online complaint form.

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref%28user%29:str%28Rel...

You can register your complaint via Live Chat too.

http://www.o2.co.uk/mobile/contactus

But I would suggest you keep trying 02 Customer Services

Contact Customer Service Number
From your O2 mobile 202 Free
From a landline 0844 809 0202 5p / min
From abroad +44 844 809 0200 Free

Payg Customer Service
From your O2 mobile 4445 25p per call
From a landline 0844 809 0222 5p / min
From abroad +44 7860 980 202 International rates


Business Customer Service Number Charges
From your O2 mobile 8002 Free
From a landline 0800 977 7337 Free
From abroad +44 844 809 0200 Free

Opening times
Monday-Friday 08:00 - 21:00
Saturday 08:00 - 20:00
Sunday 08:00 - 18:00

[perksie · Accepted solution]

There is nothing reported for your postcode so you need to speak to O2.

The details are in "Contact us" at the foot of the page.

It is pointless trying a make a complaint at this stage as you have no idea of the cause of the problem.

[adamtemp64]

Have you tried turning 3g off and calling over plain old 2g?

It could be cell congestion in that area.

[Anonymous]

Thanks for the suggestion. I turned off 3G a couple of days ago. It doesn't help.

I have had a replacement SIM. Doesn't make any difference.

There is a nearby mast.

An ancient Vodafone shows full coverage in this location.

So what gives?

[perksie]

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@Anonymous wrote:
An ancient Vodafone shows full coverage in this location.

So what gives?

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If you're not in contract you might want to try them.

[Anonymous]

Customer service finally admitted that the nearest mast has been down for several days. That's not reflected in the coverage checker, needless to say. The coverage checker in my experience is simply not a truthful tool. The mast is expected to be repaired by 9 Sept, so we'll see.

[Anonymous]

At least you are a tiny bit further forward.

I don't think the service checker can be 100% accurate as it can rely on people letting 02 know they are having issues and then they check out the masts physically I think.


Let us know what happens on the 9th or 10th once it settles.

Remember to re boot your phone to help reset your services.