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Auto Connect to WifiExtra
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on ā30-08-2018 17:53
I regularly use wifi in Costa Coffee and normally connect to O2Wifi when I am there.
I accidentally clicked on WifiExtra and now it constantly tries to connect to that rather O2Wifi. It never actually connects but there is not the normal option to "Forget" this network. I am currently unable to use wifi when at costa!
Is there a solution to this i.e. either prioritsing O2Wifi or forgetting WifiExtra? I understand WifiExtra is an O2 product so is there a reason that is not connecting?
Re: Auto Connect to WifiExtra
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on ā30-08-2018 18:07
It's different to other hotspots in that it is controlled by your SIM card.
You should be able to tap on the normal WiFi connection in your settings though to override the failed connection.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Auto Connect to WifiExtra
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on ā30-08-2018 18:21
Thanks for the quick reply.
I have tried selecting the O2Wifi option but after connecting intially it then tries to connect to the WifiExtra one. So I constantly have to keep selecting it or leave my connection on mobile data only.
Very frustrating as the O2Wifi option has worked fine for ages and does not seem to be a simple fix. How would I investigate the WifiExtra hotspot not working - is that something I contact O2 about?
Re: Auto Connect to WifiExtra
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on ā30-08-2018 18:29
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Auto Connect to WifiExtra
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on ā30-08-2018 18:33
https://www.o2wifi.co.uk/about/extra
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Auto Connect to WifiExtra
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on ā03-09-2018 10:17
Hi @GravyTrain, and welcome to the forum I was wondering if you were now able to connect to the WiFi without any further issue? Please let us know how you're getting on!
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Re: Auto Connect to WifiExtra
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on ā03-09-2018 20:21
Re: Auto Connect to WifiExtra
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on ā05-09-2018 11:30
Hi @GravyTrain, I just sent you a Private Message to get some more details and see if we can help you further with this from our end - when you get a chance, it'd be great if you could have a look and reply to me
ā Access for You: Registration - Find out how to register for our Access for You service.
ā Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
ā Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
ā Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?