on 05-03-2021 23:12
I had a membership for audible as an extra. After the cancelation my audible account is still linked to O2. and can't resume my membership via audible. It says I have to do it via O2 but the extra is no longer visible/availble inside my extras. How can I unlink the two accounts?
on 05-03-2021 23:16
How to cancel here Guide: Adding and removing O2 Extras
Or you'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
on 06-03-2021 10:44
on 06-03-2021 10:44
Thanks for the replay but this is not helpful. I have succesfully canceled the audible extra, that was not an issue. The problem is that whenever I get to audible I get this.
"Your monthly Audible subscription is billed through O2"
I dont want my accounts linked, simply because the O2 add remove extra is such a fuss.
on 06-03-2021 11:23
on 06-03-2021 11:23
I don't wish to point out the obvious but it doesn't appear to be cancelled.
Might be best for you to call customer service
Guide: Coronavirus Community Help and Support
on 06-03-2021 18:44
on 06-03-2021 18:44
It is cancelled I got a verification message and I am not charged since then( it's been some time).
So by my understanding when you cancel I suppose I should not see that message?
Cause O2 support told me that my only option is too re-enable the extra (or not) and there is nothing else they can do. This is a very crappy way to enable/disable a memebrship in Audible if I have to contact O2 support everytime as there is no button for Audible for me inside O2 menu.
on 08-03-2021 09:21
on 08-03-2021 09:21
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 08-03-2021 10:57
on 08-03-2021 10:57
I would lose access to my books, wouldn't I?
Anyway, I contacted Audible and they sort it out. My account is not longer bound to O2.
on 08-03-2021 13:32
on 08-03-2021 13:32
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here