Audible extra

[MaraTurtle]

I selected free audible membership as my free extra on my new device that arrived today. I've tried to activate this using the link but it says I have already activated this extra. I've tried logging in to audible directly, through the app and via amazon but it has not logged my membership anywhere. Has anybody else had this problem with an extra and had it resolved? Thanks!

[jonsie]

O2 seem to be having problems with Amazon Extras

You need to give them a call tomorrow

Guide: Coronavirus Community Help and Support 

[Cleoriff]

@MaraTurtleThere seem to be many problems with all of the Extras.

Info on redeeming Audible here https://www.o2.co.uk/help/account-and-billing/extras-partners 

If nothing works then you need to contact O2

Guide: Coronavirus Community Help and Support 

[MaraTurtle]

Thanks Cleoriff, I'll try contacting o2. I went to earlier but they said they would only be dealing with emergencies which is completely fair, was hoping I could sort it myself. 😊

[Cleoriff]

@MaraTurtle 

When you call use any number and press ANY option even fraud.

You will get through and the best time to call is 8am.

[jonsie]

Good luck

[MaraTurtle]

Thank you Jonsie, I'm sorry I didn't see your reply last night in my sleepy state! I'm going to get in touch with o2 today. 😊

[Cleoriff]

Best of luck @MaraTurtle 

[EZ]

Did you managed to get through to o2 customer service? I have same problem but dont seem to be lucky enough to get through. 

[jonsie]

Choose any option to speak with someone

Keep trying @EZ