Arrears Notice

[Jbythesea]

Hi

I’ve received a letter from O2 saying my account is in Arrears by £36. Is this a scam letter or really from O2. I cannot find a phone contact number for O2 could anyone on here supply me with a contact number…thank you

[Enlli · Accepted solution]

Doesn't sound right as O2 do not usually write

Suggest you contact them using the following methods

Payment Management Team, they can be contacted on 0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Message O2 on
(https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

[Cleoriff]

Hi @Jbythesea 

All numbers for O2 are in this guide Guide: Coronavirus Community Help and Support 

You can also use social media

You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[madasaf1sh]

Just to clarify

o2 do write to customers, if you are in arrears, as they are required by the FCA rules, and before they start the default process.. 

[Breanna]

 Hi @Jbythesea were you able to contact O2 about the letter you received?