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Applied Family Plan in Shop

Wingkeichu
Level 1: Joiner
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At the beginning of November, my wife and I went to the Manchester Sale O2 shop to apply for two mobile phone numbers, it is carry from other carrier to O2 . At that time, the salesman said that they would arranged our two phone numbers to connect with the Family Plan, so that one of the phone numbers could have a 20% discount per month.

We already received the 2nd bill but it is found that the regular monthly fee is still to be paid. Will there have O2 Customer Services follow-up here?

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jonsie
Level 94: Supreme
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You need to know which is the lead number on your account

Then

Text LOYALTY to 21500 from your new number, within 28 days.

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pgn
Level 58: Overseer
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Hi @Wingkeichu - the Family discount has a time limit to be applied:

Note that the F&F discount can be added only within 90 days of taking a new contract or an upgrade - details here: Guide: O2 Open & Friends and Family discounts - How to sign up 

Contacts for O2 customer service team here – give them a call on 202  or 0344 809 0202 if you are still within the time-frame to apply the discount. Good luck!

WhatIWonNotCS

Who ya gonna call? O2 Social Media (Twitter | Facebook | Instagram)


 


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jonsie
Level 94: Supreme
  • 86555 Posts
  • 594 Topics
  • 4978 Solutions
Registered:

You need to know which is the lead number on your account

Then

Text LOYALTY to 21500 from your new number, within 28 days.

View solution in original post

Message 3 of 3
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