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Anyone else having a problem with the O2 website and Windows 10?

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Crystalwitch
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‎28-09-2015 14:39 - edited ‎28-09-2015 14:42

‎28-09-2015 14:39 - edited ‎28-09-2015 14:42

I am trying to download the PDF of my latest bill via my PC using Windows 10 and the latest version of Adobe Acrobat DC and the O2 website popup window keeps throwing up an error as though I have no PDF reader installed.  Anyone else have this problem and/or any solution please? Thanks.

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MI5
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on ‎28-09-2015 14:40

on ‎28-09-2015 14:40

Try using Chrome or Firefox as your browser.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎28-09-2015 14:40

on ‎28-09-2015 14:40

Try using Chrome or Firefox as your browser.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Crystalwitch
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on ‎28-09-2015 14:43

on ‎28-09-2015 14:43

OK. Will give it a go now. Thanks. Good Idea

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Crystalwitch
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on ‎28-09-2015 14:49

on ‎28-09-2015 14:49

It worked with Chrome. Thanks for the suggestion.  Will make it my default browser. Fantastic

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MI5
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on ‎28-09-2015 14:55

on ‎28-09-2015 14:55

Good news - There are a few compatibility issues with IE so I tend to avoid it completely these days.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎28-09-2015 17:21

on ‎28-09-2015 17:21

There are so many browsers available now and to be honest IE is quite possibly the worst of any.

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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