Amount deduction

[Kiruthiban]

Past Sunday I have tried to order the contract mobile but it was failed to buy the mobile phones.My account £200 was deducted could you tell when it was received back to my account.

[jonsie · Accepted solution]

The money was reserved by your bank and will be available as funds to you in 5 working days

Any longer and

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call