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Amazon prime extra

Ash2023
Level 1: Joiner
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on ‎24-08-2023 12:32

on ‎24-08-2023 12:32

Hello, I am trying to activate my amazon prime extra, but it will not activate. I realise now I have to cancel my current subscription, which I have and then activate the extra when it runs out. My subscription finishes in 10 days the 3rd Sept but I only have 7 days left to activate the extra, can you help please?

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gmarkj
Level 66: Unequalled
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on ‎24-08-2023 13:03

on ‎24-08-2023 13:03

Hi @Ash2023 

This is a community of o2 customers, so we cannot access or change your account.

You need to get in touch with customer services:

Either call 202 from a pay monthly phone, or 0344 809 0202 from another phone.

If your phone is not working, then use Skype and call 0800 902 0217.

Guide here Guide: A Guide to Skype

Finally try messaging on social media:

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
Level 94: Supreme
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on ‎24-08-2023 13:14

on ‎24-08-2023 13:14

@Ash2023 

Contact Amazon and they will end your current subscription immediately allowing you to activate the free one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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