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Amazon music activation error

Benji_76
Level 1: Joiner
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I have been trying to activate my 6 months Amazon music extra but I keep getting a message saying "activation error". I have tried the O2 customer service and they told me to contact amazon but amazon have now told me to contact O2. Any ideas?

Message 1 of 15
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MI5
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No response from @O2Sarah- so I'll try @O2nath_ci ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 11 of 15
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O2Sarah-
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Thanks for the tag @MI5  sorry i missed this 

 

@Matty_h I will send you a private message to look into this. 

Message 12 of 15
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NickSull
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Hi Emma, I'm having the same issue, can you help please... 

 

Thanks. Nick

Message 13 of 15
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gmarkj
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I'll see if @O2Sarah- can help @NickSull 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


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Message 14 of 15
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O2Sarah-
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Good morning

Thanks for the tag @gmarkj 

@NickSull I will send you a private message so we can look into this

Message 15 of 15
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