Amazon Prime extra activation link not working

[SimOnlycustomer]

Hi,

I upgraded my sim-only deal this afternoon which came with a six-month Amazon Prime membership. I've just got in from work and tried to activate it  and got the following message:

"It looks like your activation link is no longer valid. You might find the reason here."

I will try to get a hold of someone at O2 tomorrow when they open up, but in the meantime I was wondering if anyone else had encountered this problem and whether they managed to resolve it.

Thanks in advance.

[Cleoriff · Accepted solution]

@SimOnlycustomer 

Our guide on Extras is here Guide: Adding and removing O2 Extras  

If it doesn't work then contact O2 on any number in this guide Guide: Coronavirus Community Help and Support and they will add it for you.

[MI5]

@SimOnlycustomer 

Have you tried using your phone on mobile data?

[SimOnlycustomer]

Many thanks for that. I should have mentioned at the start (sorry, long day) that I was already paying for Prime after the conclusion of a previous offer. However, when I confirmed the switchover to the new tariff I received a text message almost immediately telling me that the extra had been cancelled and I would be refunded any overpayments. The system then let me choose Prime as an extra on the new deal and sent me the email with the link. The rest is described as above, so will contact them tomorrow.

[SimOnlycustomer]

Yes - all working fine and my account page reflects the new contract and Prime as my chosen extra.

[MI5]

I meant trying to redeem the offer on your phone using mobile data so it is reading directly from your sim @SimOnlycustomer 

[SimOnlycustomer]

Yes I tried that earlier on the app and also on a web browser. Same message came up about the link.

[SimOnlycustomer]

Got a hold of O2 customer services who resolved the matter quickly and efficiently. Thanks to all who answered.

[Cleoriff]

Pleased to hear it @SimOnlycustomer 

[FionaB]

Hi. How did you get hold of O2 support. I've tried and just got an automated message telling me to try going on line. If I opt to speak to someone the voice says 'thanks for calling, bye' and the call is cut! I'm going round in circles as my free extra offer slowly ticks way to nothing. 😔