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All incoming calls I D witheld

Lostfaith
Level 1: Joiner
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When O2 changed my tariff in rediness for my upgrade all my calls are coming through as ID witheld. Upgrade 2 days later with new sim, no difference. Use another o2 sim or one from another network provider no issues. I’ve been to Apple, phone is perfect, been to O2 shop, they can’t fix. Customer service at o2 beyond useless keep fobbing me off and wait 24hrs for this update and that. Doesn’t work.Manager in customer services gave me wrong number for a department, they try to transfer me and cut me off. I can see others have the same issue has anyone solved it. Done all the resets the internet and 02 suggests and nothing.  Any help please 

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Enlli
Level 68: Extraordinaire
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Yes it's coming up a lot lately and is an issue with O2  

You need to contact them. Use social media if it is easier

Message O2 on
Facebook (https://o2uk.co/O2CFB
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli
Level 68: Extraordinaire
  • 8431 Posts
  • 59 Topics
  • 1733 Solutions
Registered:

Yes it's coming up a lot lately and is an issue with O2  

You need to contact them. Use social media if it is easier

Message O2 on
Facebook (https://o2uk.co/O2CFB
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Lostfaith
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Thank you so much. If they can’t resolve I’m afraid I’m gonna have to go to another provider which is a shame but what else can I do. Will let you know 

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Breanna
Former Staff
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Hi @Lostfaith did you get this worked out?

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