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Airtime Rewards minimum redemption change

Winthorpe
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Hello everyone,

 

I have a question about the Airtime Rewards minimum redemption value.

 

When I checked the app today, the minimum redemption is £20.  However, I think it was previously possible to redeem £5.  Does anyone know if it changed recently?

 

Thank you

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jonsie
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I hadn't heard about that to be honest

Best option is to call them

Guide: Coronavirus Community Help and Support 

 

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gmarkj
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Just checked the app and i can redeem £10.
It used to be £5 as i have redeemed that much before.
Not sure when it changed or why...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Winthorpe
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As the screenshot shows the minimum I am able to redeem is £20.  There is also an option for £30.

 

IMG_0244.jpg

 

It will take a while for me to reach £20!

 

Thanks

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jonsie
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What happens if you use the drop box at the side of the £20, you should get a choice of amonts @Winthorpe 

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Winthorpe
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Hi @jonsie,

 

The drop box on the left-hand side (down arrow) to decrease the redemption amount is not available.  The arrow has a lighter colour. 

 

The drop box on the right-hand side (up arrow) is available, but that increases the redemption value to £30...

 

 

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jonsie
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Ah ok, didn't think it would be that simple

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MI5
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@Winthorpe Airtime rewards are independant and nothing to do with O2.

If you have any questions please do get in touch at support@airtimerewards.com.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Winthorpe
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Thanks @MI5 .

 

I will contact Airtime Rewards directly.

 

Thank you

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