AirPods fault

[Anne11_1]

My left AirPod is significantly quieter than the right. I should be entitled to a free pair of headphones for this issue? I bought it at O2, not Apple

[pgn]

So long as nothing is blocking any vents in the pod, @Anne11_1, speak to Apple Direct. They can do a remote diagnosis  before you trek to a store. Genius Bar Reservation and Apple Support Options - Apple (UK)

Good luck!

[Edited for grammar]

[Enlli]

I wouldn't let O2's repair service anywhere near.

If under 12 months let Apple deal with it

[MI5]

@Anne11_1 

If you swap the pods left to right does the issue stay with the pod or your ears?