AirPods Order Refund

[xrisis1979]

To whom it may concern,

I am having huge difficulty to receive my refund from O2 after they cancelled my order for apple airpods.

It is been 9 days since the order was canclled and still I was not able to get my money back.

Can anyone suggest me what further actions shoud I do?
Thank you in advance.

[MI5 · Accepted solution]

Hi @xrisis1979 this isn't customer services so we cannot get yoour refund I'm afraid.

You can contact O2 or raise a complaint here http://www.o2.co.uk/contactus

Try Resolver from the complaints link.

[liggerz87]

Get in touch with bank and ask about charge back

[xrisis1979]

thank you for your response, however i was wondering if anyone had the same problem and how many days it took to resolve it

[xrisis1979]

thank you for your reply. I did speak with my bank and they told me they have nothing to do in regards to the refund process of the o2.
Once they receive the refund they will proceed immediately to put it in my account.

[MI5]

It can take 2 or 3 weeks but making a complaint if you get no luck from CS can speed up the process.