Solved: Age verification

Anonymous · ‎17-12-2017

I'm wishing to verify my age, I don't have a credit card and I'm aware I have to go to a shop in person to provide ID. Does the shop have to be an O2 shop or can I use a stockist? i.e carphone warehouse? I only ask as my town has a c.w but it's a long way to get to an O2 specific shop.

Cleoriff · ‎17-12-2017

Hi @Anonymous If you wish to verify your age to O2 then follow the information in this guide https://www.o2.co.uk/help/safety-and-security/age-restricted-content-and-age-verification

As you don't have a credit card then you will need to do this with a passport or photo driving licence . If the phone was purchased directly from O2 then it's an O2 shop you will have to visit I'm afraid. ...(You could only use CPW if the phone was bought from them)

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎17-12-2017

Hi @Anonymous If you wish to verify your age to O2 then follow the information in this guide https://www.o2.co.uk/help/safety-and-security/age-restricted-content-and-age-verification

As you don't have a credit card then you will need to do this with a passport or photo driving licence . If the phone was purchased directly from O2 then it's an O2 shop you will have to visit I'm afraid. ...(You could only use CPW if the phone was bought from them)

Veritas Numquam Perit

MI5 · ‎17-12-2017

As it’s clearly easier for you to get to CPW give them a try.
You’ve nothing to lose.
They will be able to access your account details so it’s possible that they can do it for you.
If not, try using live chat from this link
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎18-12-2017

Hey @Anonymous how are you getting on with this? Have you gotten the age restrictions on your account lifted yet?

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