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These thieves have been conning unwary customers for years!
Unfortunately, that's the only thing they appear able to do @Shaunaxx231
Citizens advice might be a good place to go for advice if O2 aren't prepared to do the right thing by her.
more info. for you
GOOGLE name and address for CEO of O2
It will take some effort and work but from what you say there's a lot of money at stake with a 36 month agreement -(so called..one party not aware of it of course).
Don't lose heart keep going there's no room for this type of scam selling..I am quite sure CEO would not wish to be part of it, plenty of customers out there for legitimate selling practices.
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