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Address changes

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Anonymous
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on ‎20-01-2017 08:41

on ‎20-01-2017 08:41

Hi how do I update my address details on a dormant 02 account?  I haven't used it for a couple of years, can still login to it but not amend anything.  I want to order a new sim but it has my old address.  Thanks

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jonsie
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on ‎20-01-2017 08:45

on ‎20-01-2017 08:45

If you can't amend it in My O2 then you need to call customer service I'm afraid.

http://www.o2.co.uk/contactus

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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jonsie
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on ‎20-01-2017 08:45

on ‎20-01-2017 08:45

If you can't amend it in My O2 then you need to call customer service I'm afraid.

http://www.o2.co.uk/contactus

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Cleoriff
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on ‎20-01-2017 08:46

on ‎20-01-2017 08:46

If it's dormant....then you need to contact customer services http://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
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jonsie
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on ‎20-01-2017 08:46

on ‎20-01-2017 08:46

Live  chat may be able to help. ..In the link too.

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎20-01-2017 08:55

on ‎20-01-2017 08:55

It may be quicker and easier to just create a new account.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎20-01-2017 08:57

on ‎20-01-2017 08:57

Yes just order a sim card online to the new address and use a different My O2.

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎20-01-2017 09:11

on ‎20-01-2017 09:11

Good idea
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎20-01-2017 09:14

on ‎20-01-2017 09:14

YES you have them sometimes LOL

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎20-01-2017 09:22

on ‎20-01-2017 09:22

How very splendid tongue
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎20-01-2017 09:31

on ‎20-01-2017 09:31

TRIFFIC Dance

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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