cancel
Showing results for 
Search instead for 
Did you mean: 

Address changes

Anonymous
Not applicable

Hi how do I update my address details on a dormant 02 account?  I haven't used it for a couple of years, can still login to it but not amend anything.  I want to order a new sim but it has my old address.  Thanks

Message 1 of 11
1,988 Views
1 ACCEPTED SOLUTION

Accepted Solutions

jonsie
Level 94: Supreme
  • 86950 Posts
  • 594 Topics
  • 5118 Solutions
Registered:

If you can't amend it in My O2 then you need to call customer service I'm afraid.

http://www.o2.co.uk/contactus

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




View solution in original post

Message 2 of 11
1,945 Views
10 REPLIES 10

jonsie
Level 94: Supreme
  • 86950 Posts
  • 594 Topics
  • 5118 Solutions
Registered:

If you can't amend it in My O2 then you need to call customer service I'm afraid.

http://www.o2.co.uk/contactus

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




Message 2 of 11
1,946 Views

Cleoriff
Level 94: Supreme
  • 111797 Posts
  • 800 Topics
  • 6571 Solutions
Registered:

If it's dormant....then you need to contact customer services http://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
Message 3 of 11
1,943 Views

jonsie
Level 94: Supreme
  • 86950 Posts
  • 594 Topics
  • 5118 Solutions
Registered:

Live  chat may be able to help. ..In the link too.

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




Message 4 of 11
1,942 Views

MI5
Level 94: Supreme
  • 127469 Posts
  • 614 Topics
  • 22148 Solutions
Registered:
It may be quicker and easier to just create a new account.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 11
1,934 Views

jonsie
Level 94: Supreme
  • 86950 Posts
  • 594 Topics
  • 5118 Solutions
Registered:

Yes just order a sim card online to the new address and use a different My O2.

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




Message 6 of 11
1,932 Views

MI5
Level 94: Supreme
  • 127469 Posts
  • 614 Topics
  • 22148 Solutions
Registered:
Good idea
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 11
1,926 Views

jonsie
Level 94: Supreme
  • 86950 Posts
  • 594 Topics
  • 5118 Solutions
Registered:

YES you have them sometimes LOL

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




Message 8 of 11
1,925 Views

MI5
Level 94: Supreme
  • 127469 Posts
  • 614 Topics
  • 22148 Solutions
Registered:
How very splendid tongue
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 11
1,921 Views

jonsie
Level 94: Supreme
  • 86950 Posts
  • 594 Topics
  • 5118 Solutions
Registered:

TRIFFIC Dance

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




Message 10 of 11
1,918 Views