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Adding extras to existing accounts

LizDiz
Level 1: Joiner
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on ‎01-02-2021 13:30

on ‎01-02-2021 13:30

Hi there I've just upgraded my account and all the extras options that came with i already have accounts to. Can I add the free extra to an existing account or do I have to open a new account to use it?
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MI5
Level 94: Supreme
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on ‎01-02-2021 14:17

on ‎01-02-2021 14:17

@LizDiz 

You can't add the same extra to an already existing one.

To use an additional one, you need to create it with a new email address.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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