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Added Extra and Ear Buds

Charise27
Level 1: Joiner
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I recently upgraded to the Galaxy S21 and chose the extra of the free audible for 3 months but can't seem to access it, my audible keeps telling me I need to purchase books. Also, I tried claiming the free Samsung headphones but don't know where to find me IMEI1 number, any help would be very appreciated! Thank you

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MI5
Level 94: Supreme
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@Charise27 

See this for how to get proof of purchase https://community.o2.co.uk/t5/Other-Products-and-Services/Proof-of-Purchase/m-p/1378048/highlight/tr...

For Audible, you will have credits on your account that you use for purchases.

Guide: Adding and removing O2 Extras  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 126767 Posts
  • 613 Topics
  • 21764 Solutions
Registered:

@Charise27 

See this for how to get proof of purchase https://community.o2.co.uk/t5/Other-Products-and-Services/Proof-of-Purchase/m-p/1378048/highlight/tr...

For Audible, you will have credits on your account that you use for purchases.

Guide: Adding and removing O2 Extras  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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