Actually Speaking to someone from O2

[Stephenpppp]

Has anyone tried speaking to anyone from o2? There online chat is always ”busy” if you try booking a call back it's over 3 weeks before you can get a time slot and if you ring 202 they respond saying there busy and there will be at least a 60min wait. Is it time to move away from o2??????

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[madasaf1sh · Accepted solution]

@Stephenpppp 

Hey (Username)

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Unfortunately staff are been asked to isolate as we are still in pandemic, so the numbers who are available to work is reduced across all sectors.

[Stephenpppp]

So will payments be suspended until normal service can be resumed???

[madasaf1sh]

@Stephenpppp 

No, as there are other ways to contact o2, such as Social Channels. 

It took me 5 minutes the other day to get through to o2, so not all customers are experiencing long call waits.