Solved: Re: Activating conference calling

SunnyK · ‎12-08-2020

Hi all,

I want to activate conference calling on my phone. I've tried calling and the system hangs up on me "as my call is not urgent". I've tried to use the my o2 chat option to get in touch with customer service and whenever I try to start a new chat, I get a message saying "all agents are busy at the moment" and can't message anyone. Is there any way to do it online myself?

MI5 · ‎12-08-2020

@SunnyK

Customer service need to enable it on your account.

See help, prices and differences between conference calling and call merging here https://community.o2.co.uk/t5/Apple/Merge-Calls/m-p/1107340#M159359

Numbers to try O2 on here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

madasaf1sh · ‎12-08-2020

@SunnyK

The only conference call service available is to business customers and call merging isnt available.

I would recommend using whatsapp, microsoft teams or the like for conference calling, which all offer conference calls for free (but use your Data allowance)

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎12-08-2020

@SunnyK

Customer service need to enable it on your account.

See help, prices and differences between conference calling and call merging here https://community.o2.co.uk/t5/Apple/Merge-Calls/m-p/1107340#M159359

Numbers to try O2 on here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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