on 04-06-2020 14:46
O2 called me months back to switch to family O2 and before the switch they set up a direct debit in my account and took 1st payment in less than three weeks.
i never switched the account and i cancelled the direct debit and they are chasing me for money. for accounts i have not switched.
I have been with o2 since 2007.
on 04-06-2020 15:02
You'll need to call O2 Guide: Coronavirus Community Help and Support
The best number to call on appears to be 0800 587 4005