Solved: Account details

Anonymous · ‎23-06-2017

How do I change the name of the account from my mum's name (when she set up the account years ago) to my own?

MI5 · ‎23-06-2017

You can't just change the name.
The only way to do it is for you to take your own new contract then ask your mum to transfer the number to you. This will then cancel the old account so this needs to be done when the contract period has met its minimum term, or else there will be early cancellation charges.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-06-2017

You can't just change the name.
The only way to do it is for you to take your own new contract then ask your mum to transfer the number to you. This will then cancel the old account so this needs to be done when the contract period has met its minimum term, or else there will be early cancellation charges.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎23-06-2017

You can change the bank account from which payment is taken, to an account in your name. You can do this under payment details in My O2.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎23-06-2017

Just changing the bank details will still mean your Mum is liable for all charges on the account.
If you changed it to your bank and then failed to pay, they would come after your Mum for payment still.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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