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Anonymous
Not applicable
How do I change the name of the account from my mum's name (when she set up the account years ago) to my own?
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MI5
Level 94: Supreme
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You can't just change the name.
The only way to do it is for you to take your own new contract then ask your mum to transfer the number to you. This will then cancel the old account so this needs to be done when the contract period has met its minimum term, or else there will be early cancellation charges.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Message 2 of 4
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MI5
Level 94: Supreme
  • 143404 Posts
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Registered:

You can't just change the name.
The only way to do it is for you to take your own new contract then ask your mum to transfer the number to you. This will then cancel the old account so this needs to be done when the contract period has met its minimum term, or else there will be early cancellation charges.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
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jonsie
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You can change the bank account from which payment is taken, to an account in your name. You can do this under payment details in My O2. 

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MI5
Level 94: Supreme
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Just changing the bank details will still mean your Mum is liable for all charges on the account.
If you changed it to your bank and then failed to pay, they would come after your Mum for payment still.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
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