Solved: Accidentally dropped my s22ultra 5g

Jillian002 · ‎15-06-2022

Hi

I would just like to ask if it is possible to trade my s22 ultra 5g(Plan from O2) to a new one because I dropped my phone and caused a deep dent on the corner..

I am too OC everytime I look at it and just wanted to get a new one..

Any advice..

MI5 · ‎15-06-2022

@Jillian002

You need to pay off what you owe on the device plan and then you can upgrade again to a new one.

Guide: How does O2 Refresh work?

Or just get a cover or case for yours so you can't see it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎15-06-2022

@Jillian002

You need to pay off what you owe on the device plan and then you can upgrade again to a new one.

Guide: How does O2 Refresh work?

Or just get a cover or case for yours so you can't see it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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