Accessorie

[ley]

I have recently purchased a plug for my iPhone 12 and I am not a o2 customer and o2 has taken the money out however I have not received any email conformation about my purchase. Why is this?

[MI5 · Accepted solution]

@ley 

We wouldn't know, sorry.

This is a community forum, not O2.

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.