Accessing O2 order history

[Anonymous]

Hi,

Sorry if this is in the wrong place. I bought a phone for my birthday - late April, early May - and need proof of purchase now to get it repaired already by Motorola. However, I don't recall getting a confirmation email (if I did, I can't find it now) and I can't seem to access my order history anywhere on the O2 website. Can anyone tell me how to do this?

Many thanks,

Jack

[Anonymous]

I'm assuming it was an upgrade / new order online ?

Look in any trash folders.

I would speak to O2 Cs on 202 pay monthly or 4445 Payg.

[jonsie]

There's normally a link in MyO2 for previous orders, it's certainly in mine. Failing that you would need to contact customer service. I'm surprised Motorola can't trace it through the IMEI number though.

[Anonymous]

I've looked in trash folders, to no avail.

It was a new P&G order, yes.

[Anonymous]

Do you know where I can find the link, please?

They may be able to trace it through the IMEI.

[Anonymous]

Hi

Motorola should be able to check the phones history etc

Have they said why they need this paperwork and what for ?

Myo2 is accessible from the link at the top of this forum Page.

[Anonymous]

They just asked me to include a note with the usual name and return address, as well as the following: A copy of your proof of purchase (not the original)

[jonsie]

Access it from a PC and it's usually on the bottom right hand side.

[Anonymous]

If you are struggling then hopefully Cs can email you what you need.

[Anonymous]

Sorry, who are Cs?