Accessing O2 order history

[Anonymous]

Hi,

Sorry if this is in the wrong place. I bought a phone for my birthday - late April, early May - and need proof of purchase now to get it repaired already by Motorola. However, I don't recall getting a confirmation email (if I did, I can't find it now) and I can't seem to access my order history anywhere on the O2 website. Can anyone tell me how to do this?

Many thanks,

Jack

[jonsie]

Recent orders.... Sorry, left hand side!

[Cleoriff · Accepted solution]

And by the way....CS are Customer Services 4445 on PAYG, 202 for Contract

[Anonymous]

My apologies.

I do need to try and stop abbreviating !!

As said Cs = Customer Service.

[Cleoriff]

Great screenshot @jonsie 

[Anonymous]

I don't see any of that screen on My O2. Is it perhaps because I'm on Pay & Go?

[Anonymous]

Yes.

Payg Myo2 is more restricted in what you can do than pay monthly. 😞

Call 4445.

[jonsie]

P&G is probably different, sorry.

Not bad from the pub @Cleoriff 

[Anonymous]

Will the IMEI tell Motorola whom and from where the phone was bought? So they shouldn't really need a proof of purchase?

[Anonymous]

The imei is the security serial.

More here http://www.webopedia.com/TERM/I/IMEI.html

http://www.mobileburn.com/definition.jsp?term=IMEI

[MI5]

There shouldn't be any need for you to provide proof of purchase for a repair - It's usually only required for insurance claims.