cancel
Showing results for 
Search instead for 
Did you mean: 

Abroad

StephaneJochel
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hi,
During my one month holiday in Guadeloupe I couldn’t use my data, and I should be compensated regarding this issue. I received several text messages saying that they’re working on it but until I left nothing has been done.

Could you please tell me more about that?

Best wishes

Stephane J
Message 1 of 6
333 Views
5 REPLIES 5

jonsie
Level 94: Supreme
  • 85688 Posts
  • 591 Topics
  • 4583 Solutions
Registered:

You will need to contact customer service directly and discuss any form of goodwill gesture with them.

Guide: How to find help & contact O2 

Message 2 of 6
329 Views

MI5
Level 94: Supreme
  • 121907 Posts
  • 608 Topics
  • 18768 Solutions
Registered:

@StephaneJochel 

What phone were you using?

If you have an iPhone, you need to ask customer service to add the iData bolt on to your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 6
325 Views

StephaneJochel
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I will, thanks a lot 🙂
Message 4 of 6
314 Views

StephaneJochel
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Yes I do have an iphone, they supposed to fix it but nothing happened until I leave.
Message 5 of 6
313 Views

MI5
  • 121907 Posts
  • 608 Topics
  • 18768 Solutions
Registered:

@StephaneJochel 

You can workaround it by changing your data apn to "mobile.o2.co.uk" when abroad but the fix is to call customer service to add the iData bolt on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 6
304 Views