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Abnormal Poor Mobile Network - nearby phone mask isn’t working as it should

Yu
Level 1: Joiner
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Hi I encountered server poor network - was Ok before in my area. I have a few phone cards using O2, it seems to be all encountering poor internet speed. When I checked the issue for my network area it said “it looks like the nearby phone mast seems not working as it should ”, please could I know when this issue will be resolved please as all my mobile data are using O2 network it severely impacts my day. 

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Cleoriff
Level 94: Supreme
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@Yu 

Unfortunately O2 won't give time scales for fixing masts or installing new masts. There are so many factors to affect this. Supplies, staffing levels, Access to land etc etc etc

You can install the My O2 app and report issues through that https://www.o2.co.uk/apps/my-o2 

Check this guide Guide: How can I sort out my network issues? 

If you are having long term issues, you may want to give O2 a call and they 'may' give you payment as a gesture of goodwill. Guide: Coronavirus Community Help and Support 

Hope it's sorted soon wink

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