AMAZON DEAL THROUGH O2 cancellation

[Dashdash1]

I got a deal for Amazon Extra through O2 but now I cannot get into my account on Amazon Music because O2 have not cancelled this or removed it according to Amazon Prime. They told me O2 had to cancel this so I can access it again, I'm paying for a service I can't get into because of O2

[DB22]

Thanks @pgn 

[DB22]

Thanks @O2Sarah- 

[Cleoriff]

I'm wondering whether these people who are having problems cancelling extras have been moved to the new billing system @O2Sarah- @pgn?

[pgn]

Possible, @Cleoriff - but I don't know for sure who would know or how to tell... 

[Cleoriff]

Nope, nor me @pgn.

As we've said before, it's only going to get worse. Imagine the rewrite of all the guides?! 🙄

[psykix]

I also have no way of cancelling the auto renew. When I click the + then it just shows Prime and says minimum term ends 23rd July 2023.

I have just changed tariff and want to get the Amazon Prime extra, but how on earth do I make sure that it doesn't carry on for another month after 23rd July???

[Cleoriff]

Have you followed the advice in this guide?

Guide: Adding and removing O2 Extras  

If so, I'll tag @O2Sarah- an account advisor for O2. She should be able to help.

[O2Sarah-]

Thanks for the tag @Cleoriff 

@Dashdash1 I will send you a private message so we can look into this.

[Tiggy19]

This is sn issue I have, I want to cancel an Amazon bolt in and I'm going in circles. Did they get back to you? 

[pgn]

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@Tiggy19 wrote:

This is sn issue I have, I want to cancel an Amazon bolt in and I'm going in circles. Did they get back to you? 

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No more Advisor Service (many of the "Former Staff" O2abcd... ids) here on the Forum, @Tiggy19 - Guide: Adding and removing O2 Extras  may help, if not, you can reach out to O2 on Social Media using the link below, or call 202 around 08:10am tomorrow. Good luck.