Solved: Re: ADDING A DEVICE

POORWEB · ‎14-01-2023

The O2 website experience is truly dreadful.

I have added a new device/number for my teenage son, to my existing plan.

I have not redeemed by old plan and obviously not sought to transfer my own mobile number to this new device.

Is the system sophisticated enough to understand that I now have two active plans running?

Will my existing plan/number be unaffected?

Thanks

MI5 · ‎14-01-2023

@POORWEB

It will if you did it as a new contract.

Probably best to check with O2.

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or sales call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎14-01-2023

@POORWEB

It will if you did it as a new contract.

Probably best to check with O2.

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or sales call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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