cancel
Showing results for 
Search instead for 
Did you mean: 

65333 premium rate

pd21
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have tried to stop this premium rate text 65333 through te links - but I don't see a text message to do the STOP reply,  

I have followed several links that have taken me round in circles - so confused... spent over an hour trying to resolve this.  Also, a bit frightened of contacting them directly or another site as I don't want to fall into another scam. 

 

Is there another easy way?

 

Please help!   

 

Thank you 

Message 1 of 5
613 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 122832 Posts
  • 826 Topics
  • 7467 Solutions
Registered:

Hi @pd21 

 

See community help here:

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

And O2 advice here…

https://www.o2.co.uk/help/account-and-billing/premium-service-checker

and this site will to help you get your money back…

https://payforitsucks.co.uk/

 You should also ring Customer Service and ask them to place the following bars on your account:

Bar all Direct to bill debits

Bar Premium rate numbers

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 5
609 Views
4 REPLIES 4

Cleoriff
Level 94: Supreme
  • 122832 Posts
  • 826 Topics
  • 7467 Solutions
Registered:

Hi @pd21 

 

See community help here:

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

And O2 advice here…

https://www.o2.co.uk/help/account-and-billing/premium-service-checker

and this site will to help you get your money back…

https://payforitsucks.co.uk/

 You should also ring Customer Service and ask them to place the following bars on your account:

Bar all Direct to bill debits

Bar Premium rate numbers

Veritas Numquam Perit

Girl in a jacket
Message 2 of 5
610 Views

MI5
Level 94: Supreme
  • 144204 Posts
  • 634 Topics
  • 27635 Solutions
Registered:

@pd21 

See help here Guide: Have you fallen for or been conned into a premium rate scam? What to do next and here www.payforitsucks.co.uk

Preventative measures here Guide: Tips to avoid unexpected charges on your bill 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 5
608 Views

Cleoriff
Level 94: Supreme
  • 122832 Posts
  • 826 Topics
  • 7467 Solutions
Registered:

Just to add @Payforit_Sucks  claims it belongs to Valuestay.mobi according to this thread

https://community.o2.co.uk/t5/Pay-Monthly/65333/m-p/1199229/highlight/true#M165902 

Veritas Numquam Perit

Girl in a jacket
Message 4 of 5
605 Views

Payforit_Sucks
Level 17: Luminescent
  • 210 Posts
  • 3 Topics
  • 4 Solutions
Registered:
@pd21 We can confirm that the only "service" registered as using shortcode 65333 is Valuestay.mobi.

 

Don't be afraid to contact the company behind the charges. The law is on your side. They need to be able to PROVE that you entered into a contract with them. You don't have to prove that you didn't. My guess is that they will issue a refund quite readily.

 

Full details of how to deal with these scams is here: https://psconsumers.org.uk/how-to-deal-with-scam-text-charges/ 

Phone payment scam? Need independent advice? Payforit Faq for O2 Customers
 
Help put a stop to these scams. Join our Facebook Group
Message 5 of 5
588 Views