£50 call charge

[Anonymous]

Hi recently I had to call 02 many times in order to get a refund prossed correctly, as every time I called the refund never went through. However now I have just got my bill and have been charged nearly £50. Unfortunately I am not and o2 contact holder. Any ideas about what I can do, What was the point in getting a refund if they where just going to charge me it all back?

[adamtemp64]

so an 0844 number that is a premium rate o2 stopped advertising these  apart from new customers queries o2 charge 5 p a minuite plus your provviders charges I would look this up on there website

[Anonymous]

I called it from my Vodafone mobile I had no idea of the charge until me friend said it would cost a fortune when I told him how many times I phoned.

[adamtemp64]

https://www.vodafone.co.uk/explore/costs/call-charges/ vodafone charged you 55p ontop of o2 5p so 60p a call plus vat

[Anonymous]

So I take it there is nothing I can do about it. Kind of wish I never got the refund. Ended up costing me more.

[adamtemp64]

In future try and look up non 0844 etc based numbers on website like say no to 0870 etc to find and included number for complaints you could ask vodafone for a good will gesture but it is vodafone that charged you the lion share of the cost of the call

[Anonymous]

But I was 02's fault I had to call so may times they never put the refund through right untill the 5th attempt. Sorry If I sound too forward I just saw £80 on my bill so I'm understandably a little annoyed.

[adamtemp64]

Ok But you rang a premium rate number If you had checked the number you would have known the cost and could have asked o2 for a free number to chase the refund . Talk to vodafone and maybe find a free number fr o2 and complain direct use the resolver servics https://www.resolver.co.uk/companies/o2-complaints

[MI5 · Accepted solution]

The number you should have called which would have been free is 0344 8090202.
Sorry, but there is nothing O2 can do - you need to take this up with your network.

[Anonymous]

Then you should be asking your provider about this & check your standard tariff charges

[Anonymous]

Alright thanks for your response. I have used the resolver and will contact Vodafone as well, hopfully somthing can be done. I appreciate the help.