14 day return

[stevec1990]

So ordered a Nintendo Switch on the 14th and am looking to return it. Got in contact with customer service tonight (27th) but was having issues with signal and kept getting disconnected. Will the 14 day period include the 28th? Also there are two statements on the returns sections which say "14 days of purchase" and "14 days of receiving". Any ideas which one it is?

[Cleoriff · Accepted solution]

@stevec1990 

Initially it was 14 days from purchase but that has probably changed now with all the delays from postal strikes and out of stock issues,

You should contact the sales team as they can help you with that – message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device 

[Breanna]

@stevec1990 were you able to get in touch with O2 about your return?