100.00 gift card when I upgraded my phone

[VictoriaB]

When I upgraded my phone in August is said I would be se t a 100.00 gift card, I completed my details on the link sent but have never received the card. How do I get it? Thanks 

[pgn · Accepted solution]

2 parts to this one, from memory, @VictoriaB 

Details here https://www.o2.co.uk/shop/apple/iphone-13

Claim a £100 gift card and go shopping on us. Ends 10 August.

£100 Digital Gift Card: Available with iPhone 13 128GB model (150GB+ tariffs) or iPhone 12 64GB model (100GB+ tariffs). Offer ends 10 August 2022. Minimum term applies and will vary dependent on device or sim chosen. Over 18s only and customers must live in the UK. Digital Gift Card can only be used after 90 days of your eligible product purchase, provided you have not cancelled your service or returned your handset, and that you remain on an eligible call plan. Active email address and mobile number required for offer redemption. Within 14 days of purchase, customers will receive email and SMS with instructions on how to obtain digital Gift card, and customers must claim Digital Gift Card within 30 days of receiving the instructions and then activate the card within 90 days. Digital Gift Card is issued by GVS Prepaid Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230, pursuant to license by Mastercard International Incorporated. Mastercard® is a registered trademark of Mastercard International Incorporated Further terms and conditions apply, see https://www.o2redeem.co.uk/about/termsandconditions#cardterms Offer not available on selected customer platforms (including 360 platform).

Devices are subject to availability. 0% APR. Finance subject to status and credit checks. 18+. Direct Debit. Credit provided by Telefónica UK Ltd, SL1 4DX. Telefónica UK is authorised and regulated by the FCA for consumer credit and insurance. Terms apply, see o2.co.uk/terms.

And part 2:

Hope this helps - you can always reach out to O2's Social Media team on the links just below, as bradley did in the screenshot above, @VictoriaB - Good luck!

[Breanna]

Hi @VictoriaB were you able to locate the follow up email?