£1.00 code for earbuds after 30 days

[Catmac66]

I upgraded in June and was promised a code for £1.00 earbuds after 30 days.  This finally arrived two days ago.  I couldn't connect to the shopping site yesterday when I tried, which was my first opportunity to do so, and when I tried again today was informed the code had expired.  Is it normal for the codes to expire so quickly?

[madasaf1sh]

@Catmac66 

We’re just customers like you but it sounds like you’ll need someone to access your accoun which can’t be done from here, as it shouldn't expire after 2 days. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone
Thanks